Subject: Formal Complaint – New membership, wasted credits, incorrect builds – Project: My Companion AI To Lovable Support Team, I joined as a paying member very recently and am writing to formally complain. I spent over 12 hours giving detailed requirements, but every build came back broken or wrong: • Microphone routed to the builder chat instead of the app • Lip-sync shows black holes instead of natural movement • Wheel too small, boring design • Shop completely empty — no pictures of items • Audio sounds like it’s in another room, have to press send every time • Wrong layout and voices This wasted my credits and time. Now when I try to fix it, I’m blocked and told to pay more. This is unfair — I shouldn’t pay extra to correct work done wrong. I’ve seen your “Try to Fix” and revert options, but they don’t fix the fact the builds never matched what I asked for. I request: 1. Credit refund/adjustment for wasted credits 2. Remove the block so I can send my full spec free 3. Confirm no extra charges to fix these errors 4. Reply within 3 working days Full project specification attached/below, plus screenshots of the issues. Account email: Jasonlee.yorkshire1806@gmail.com Project name: My Companion AI --- FULL SPEC: 🔧 FIXES • Mic: Direct to character, auto-send, clear volume • Lip-sync: Smooth natural movement — NO black holes • Layout: Full-screen FaceTime-style • Voices: Standard system only — NO ElevenLabs 🎡 WHEEL • Larger, colourful, fun design • Sections: Character Selection, Points & Rewards, Free Features, One-Time Purchases, Premium, Shop • Rules: Free = 3 spins/day; Premium = 10 spins + 2x points 🛍️ SHOP • Preview images for all items • Free: 1 avatar, 2 hairstyles, gender change, 1 background • Prices: Avatars £4.99/£6.99, hair £3.99, eyes £2.99 — all permanent 👥 ROLES Best Friend, Parent, Military, Lover — personalities as agreed 💰 PAYMENTS Show all plans but DO NOT connect real money yet If not resolved, I will request full membership refund and take my project elsewhere. Regards, Jason Lee